I have already been within the cell phone for three several hours looking to take care of a problem where by my bag was split open and my belongings lacking.
.Stephanie,a supervisor was very impolite and one other agent instructed me ifI desired to go t oMonterey earlier I must have a taxi.the agent didn't gave me the seats that Unique assistant had specified me on account of my incapacity Ifound just after my third try Darlene
Remember to explore this so other travellers received’t provide the very same experience…..I would really like a reply from You furthermore may..
I are an AA shopper for more than 25 yrs. Your service has grown to be disappointing to say the least. It is actually in all parts of service from sign in to , tavel to baggage handling.
I obtained the underneath reaction from American Airways just after I refused their present of a $twenty five.00 journey voucher for horrendous service. My reviews ended up posted on this site Nevertheless they ended up taken out. Their insufficient service cost me time and expense, which I are not able to get back and they Imagine $twenty five.
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I a short while ago experienced a flight cancelled by American Airways and stood in a line for 45 minutes to have rebooked on Yet another flight. I used to be shocked to determine that the gate agents didn't Use a perspective to the available USAIR flights.
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I flew from Tampa to Chicago inside of a 737. Thank you for Row 7 for handicap. In my 83 several years I have experienced both equally knees replaced, stroke, open up heart surgical procedures moreover other situations. Getting six’4″ I actually need the leg room. I applied the restroom up entrance as well as 737 has a problem—access to the toilet bowl. The rest room lid and seat need to stay awake when lifted. I had to use my knee to help keep them up. Because of the curvature of the ceiling and the gap on the rest room I had to angle my system closely forward to make use of sites the power which intended I could not see what I had been carrying out.
I had been seeking to invest in ticket for fifteen calendar year previous son and couldn’t use website for he was viewed as slight. I known as buyer service and she assisted me with airline invest in. I particularly asked if I needed to terminate if I could inside 24hours. This attendant explained Certainly. I discovered four hrs later on The key reason why son would wish to fly was cancelled. I called again to terminate the flight the attendant instructed me I couldn’t cancel flight and it had been a nonrefundable ticket. I advised her scenario as stated above she explained she couldn’t do something. I requested for your supervisor, I obtained one particular and discussed the situation, she claimed I couldn’t terminate it and obtain my a reimbursement she was particularly rude and hung up on me. I referred to as again to check with for an additional supervisor and as I used to be talking to this supervisor she knowledgeable me that the final supervisor said in her file I refused voucher. What at any time a voucher was I wasn't even positive. Then second supervisor informed me what she considered. Hence the flight wasn’t cancelled considering the fact that she mentioned to attend a few times in advance of I make my remaining decision and she or he would wave switching rate to do so And that i shouldn’t have any problems.
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My partner And that i not long ago took a visit towards the Virgin Islands and returned on 3/eleven/thirteen. Our Flight house on American Eagle flight 4891 was delayed for choose-off from St Thomas to San Juan. We were being purported to capture a connecting flight, American Airlines flight 1454 from San Juan to JFK in Ny after a 2 hour layover. We have been reassured in St. Thomas that we would make our relationship and which the plane would look ahead to the connecting passengers. After we arrived in San Juan we learned our flight experienced by now taken off. In seeking to take care of this we had been scolded for going to the Mistaken counter (We were being despatched by an American Eagle worker to your American ticket counter). Astonishingly though, While we experienced dedicated that “faux pas,†he was in the position to print a Jet Blue ticket from his American terminal! Luckily we have been eventually on our approach to our spot – JFK in Ny. When we asked about our baggage the American agent in San Juan wasn’t confident what to inform us. He claimed they'd in all probability missed the flight to JFK in addition but to examine when we arrived there. As we expected, our bags did not adhere to us to New York so we submitted a claim and were being despatched on our way again to Lisbon, CT three hrs away from Ny. Another morning, on three/eleven/thirteen, we referred to as American Airlines about our luggage Which’s wherever the runaround started. We ended up initially explained to that our bags Ought to have created it to JFK that early morning but they may not explain to.
we normally fly united. normally. lately, nonetheless, we had the chance to purchase a Considerably lower fare on the internet via american Airways. now i see why it absolutely was decrease — shopper service was atrocious, the web site didn’t perform thoroughly, And that i dropped out on a very good deal.
In April 2014 I was supplied a voucher for helping with the sick client on among yur flights. Regretably as a consequence of some unforeseen situation I haven't been capable to benefit from the voucher.